SEATSQUARE PRODUCT FAQs
What material is Seatsquare made of?
The original Seatsquare is a Nylon/Spandex blend (85/15). This material tested the best for durability, and odor, sweat, and impression resistance. It’s similar material to popular Yoga pants. Other Squares have the fabric and care listed in the product details page. Materials vary - but we've hand selected the best materials for beauty, comfort, durability and washability.
What size is Seatsquare?
Seatsquares are approximately 45cm x 45cm (18in x 18in) and about .2mm thick in size.
What size is the Carry Bag?
Bags are approx. 16cm by 10cm (6” x 4”) and made of velvety soft material.
Each Square has its own bag - many are made of the same fabric as the Square.
Why is there a hinge in Seatsquare?
The hinge was our novel way of anchoring Seatsquare to your seat, and a mechanism that enables quick and easy folding.
How do I know which side is “up”?
The logo or tag indicates the “up” side. So when you place Seatsquare on a seat, do so with the logo/tag facing up. That way if you use Seatsquare more than once (without washing it), you’re always sitting on the same, clean side. In many cases, the back or downside of the Square is black, so you can remember black is the downside.
Do you customize Seatsquare?
Depends…If you want to order a bunch and print something on them, we can probably help with that. Send us an email at hello@seatsquare.com outlining the quantity, date you want them, and what you’re looking for. We’ll try to help out.
KUSHEE PRODUCT FAQs
What material is KUSHEE made of?
Kushee tops and bottoms vary - check the product details section for exact fabrics. The fabric straps are made of elastic fabric.
What foam do you use for the padding?
We use a PR40 foam (Premium Preserve High Resiliency) - which is ideal for high end use, and is considered "firm". It is not made with any harmful chemicals or substances. PR foam is heavier and does not soften with use like conventional polyurethane grades. It is also made with larger and more open cells, this allows for better air flow and cooler surfaces. Preserve is a peachy gold colour.
Will Kushee compress over time?
The premium foam is designed for durability and won’t flatten out like standard cushions.
Is Kushee waterproof?
No. But if Kushee does get wet, simply remove the cover, and dry cover and foam separately. Remove excess water by pressing gently or by using the spin cycle on a washing machine.
Is Kushee washable?
Yes. You can remove the cover using the zipper and machine or hand wash cold water. Dry flat.
What does the temperature icon mean?
Some Kushees are ideal for hotter or cooler temps. The icons indicate which or both the cover is designed for.
Can I swap out the cover for a new style?
Yes, the cover is removable and interchangeable so you can match your look anytime.
ORDERS
How long does it take to process an order?
Please allow 3-5 business days for your order to be processed for shipping. Remember, we’re just a couple of people like you, trying to make a dream come true. We’re doing the best we can and hope you understand if we’re a little late ;-)
Can I cancel or change my order?
If your order hasn’t shipped yet, then yes, you can cancel. If it’s shipped, then we’re unable to cancel it. If you want to change the quantity on your order and it hasn’t shipped, then we can help. If it’s shipped, then it’s harder (unless you’re adding more Seatsquare’s - then it’s easy). Either way, drop us an email at support@seatsquare.com and let us know what’s what.
Can I change my shipping address?
If it hasn’t shipped - yes. If it’s shipped - no.
Once it’s shipped, it’s going to whatever address you put in the checkout. If you need to change your address, drop us an email at support@seatsquare.com with your name, order number and the new address. We’ll do the best we can to change it.
SHIPPING
Do you offer expedited shipping?
Not at this time. Patience is a virtue. You’ve lived without Seatsquare up until now. Another few days isn’t going to kill you. If you really NEED IT BIGTIME, drop us a line at support@seatsquare.com and we’ll see what we can do.
How long will it take to get my order (ship it)?
Shipping costs a shitload, and we want to keep our products cheap for you. So we’ve decided to opt for ground or air shipping instead of the expensive 1-2 day courier shipping. We didn’t think you’d want to pay $15 on a $25 product for fast shipping, and we wouldn’t either.
If you’re in Canada, it’ll take between 2-5 business days for Canada Post to deliver (on top of order processing time).
If you’re in the USA, it’ll take between 5-8 business days for Canada Post to deliver (on top of order processing time).
Can I track my order?
We only offer tracking on some orders. This is in order to keep costs down and shipping costs in proportion to the product cost. Most orders have tracking codes (single orders in Canada may not). We'll send you a tracking code if available.
What happens if I don’t receive my order?
We generally track orders to make sure they arrive. But sit can happen. Drop us an email at support@seatsquare.com with your name and order number, and let us know that you haven’t received your order. We’ll handle things from there.
ISSUES WITH SEATSQUARE PRODUCTS
Why is my logo not showing when folding Seatsquare?
Sometimes the integrated hinge may flip over during use, washing or storage. If this happens, then expand Seatsquare, holding the hinge part. Simply grab the hinge on both ends and flip over. That should correct the issue.
I can't unzip or zip Kushee - what should I do?
We use an invisible zipper which can be finicky. If you're having issues, simply pinch the fabric nearest to the zipper head and pull slowly.
If the zipper head won't close, your best bet is the fold the foam in half inside the Kushee, then put the zipper teeth together near the zipper head and try to start the zipper. In short, instead of trying to zip the Kushee up with the foam in and full expanded, try zipping up with the foam folded, or the foam out first.